Frequently Asked Questions

How long will our remodel take?
How are you going to get into the house during the day while I am at work?
Will my house be protected and kept clean during the remodel?
How do I know how much I have in the budget for items like tile, lights, cabinets, granite, plumbing fixtures, decking, building products in general, etc.?
Were do we go to pick out products for our remodel?
Do you guarantee the cost of the remodel?
What is your companies warranty?
Do you use the same subcontractors on all your jobs?
Do you have any references?
Are you licensed and insured?
Do you belong to the Better Business Bureau?
Do you as the owner, oversee all your jobs?
Do we need a permit pulled and if so who is responsible for pulling the building permit ?
What happens in the event we decide to add or change something on our remodel after we have started the process?

1. How long will our remodel take?

It depends on the type of remodel we are working on. When we enter into a contract to perform a remodel for you, this is spelled out. We pride our self on always meeting our completion dates, weather permitting.

We understand people are busy and also excited about there remodel completion date. We take this very serious.

2. How are you going to get into the house during the day while I am at work?

Good question, some remodels obviously are inside and we need to get inside. I Rob Brennan, owner will sign for a key or maybe a garage opener. I would therefore be responsible for all sub contractors entering and leaving you property.

3. Will my house be protected and kept clean during the remodel?

Yes, prior to starting a remodel, we protect the area at and around the remodel. We leave your property shop vac clean and tools put away on a daily basis. We understand you want to come home to a home that is as clean and orderly as possible, regardless of the remodel being performed.

4. How do I know how much I have in the budget for items like tile, lights, cabinets, granite, plumbing fixtures, decking, building products in general, etc.?

We have on every remodel we do a allocation page. This a page set up spelling out the total dollar amount allocated for any item you are involved in choosing for your remodel. This will eliminate extra charges and insure you are getting the quality products you are looking for with your remodel

5. Were do we go to pick out products for our remodel?

We have a showroom we use for you to go to for all your flooring, tile, cabinets, lighting, plumbing, paint etc. Most often we can supply you with any resource you may need to decide on a product. Our subcontractors are also very helpful with product choices as well as decisions on what products work best.

6. Do you guarantee the cost of the remodel?

This is one of the most important things when it comes to a successful remodel. Just about every job we do comes within budget. When we get involved with a major demolition there can be hidden issues and extra costs could accrue. This happens on less then 5% of our jobs. If a extra charge is necessary, we do it as inexpensively as possible to help our client. This charge would be discussed with the client and signed for prior to any work being done.

We want your referral as well as repeat business. It is our goal to do the job within budget, even if we occasionally have to absorb some costs to make our clients experience with us a pleasant one.

7. What is your companies warranty?

We warranty everything we do with a 1 year builder workmanship warranty. There has been times when a client of our's calls us with a minor issue on a remodel we performed after the 1 or 2 year mark and we went out and took care of the problem, no charge regardless of the date of the warranty.

8. Do you use the same subcontractors on all your jobs?

We do. It is important to us to work with the same subs job in and out. It makes the communication between all the subs as well as us go smooth. This reflects on the overall remodel timeline and workmanship. This is also important, if you were to have a sub contractor warranty issue on your remodel. You simply call me Rob Brennan, owner and I will contact the sub and schedule the repair in a timely manner.

9. Do you have any references?

Yes we do. We have some testimonials here on our web site as well as past clients you can call and even schedule a time to look at our work in person with them.

10. Are you Licensed and Insured?

We are, We carry the full Insurance that both the Regional Building Department, in El paso County and Teller County Building Departments require. We carry a Home Builders License in El Paso and Teller Counties Colorado.

11. Do you belong to the Better Business Bureau?

Yes we do. We have been a member since 1997 and have a impeccable record, with an A+ rating.

12. Do you as the owner, oversee all your jobs?

I do oversee everything from the initial estimate to the final walk inspection. You will not have to deal with some fancy salesman or be pawned off to a subcontracting crew you never met before.

13. Do we need a permit pulled and if so who is responsible for pulling the building permit ?

This is a often asked question. If you ever have anything done on your property and it falls under the local building code, you need a building permit. You can call (719) 327-2881 to find out if the project you are considering needs a permit pulled. You should always have the contractor you choose pull all the building permits as well as any paperwork necessary to obtain the permit. We of course do all our own plans and site plan information required to obtain your permit.

14. What happens in the event we decide to add or change something on our remodel after we have started the process?

Depending were we are with your remodel would determine the cost to make the change. We would discuss the change and come up with a change order charge in writing prior to anything being done. If the charge and delay to the project is acceptable to you, you would sign for it and it would be executed. This is another time when the completion date could be effected, this would be adjusted if need be and reflected on the change order you sign.