Loading color scheme

Question 1. How long will our remodel take?

It depends on the type of remodel we are working on. When we enter into a contract to perform a remodel for you, this is spelled out. We pride ourselves on always meeting our completion dates, weather permitting.

We understand people are busy and also excited about their remodel completion date. We take this very seriously.

Question 2. How are you going to get into the house during the day while I am at work?

Good question.  Some remodels obviously are inside and we need to get inside.  I, Rob Brennan, owner will sign for a key or a garage door opener. I would therefore be responsible for all subcontractors entering and leaving your property.

Question 3. Will my house be protected and kept clean during the remodel?

Yes.  Prior to starting a remodel, we protect the area at and around the remodel. We leave your property shop-vac clean and put away tools on a daily basis. We understand you want to come home to a home that is as clean and orderly as possible, regardless of the remodel being performed.

Question 4. How do I know how much I have in the budget for items like tile, lights, cabinets, granite, plumbing fixtures, decking, building products in general, etc.?

We have on every remodel we do an allocation page. This is a page set up spelling out the total dollar amount allocated for any item you are involved in choosing for your remodel. This will eliminate extra charges and ensure you are getting the quality products you are looking for with your remodel.

Question 5. Were do we go to pick out products for our remodel?

We have a showroom you can visit to choose all your flooring, tile, cabinets, lighting, plumbing, paint, etc.  Most often we can supply you with any resource you need to decide on a product. Our subcontractors are also very helpful with product choices as well as decisions on what products work best.

Question 5. Were do we go to pick out products for our remodel?

We have a showroom you can visit to choose all your flooring, tile, cabinets, lighting, plumbing, paint, etc.  Most often we can supply you with any resource you need to decide on a product. Our subcontractors are also very helpful with product choices as well as decisions on what products work best.

Question 6. Do you guarantee the cost of the remodel?

This is one of the most important things when it comes to a successful remodel. Just about every job we do comes within budget. When we get involved with a major demolition there can be hidden issues and extra costs could accrue. This happens on less than 5% of our jobs. If an extra charge is necessary, we do it as inexpensively as possible to help our client. This charge would be discussed with the client and signed for prior to any work being done.

We want your referral as well as repeat business.  It is our goal to do the job within budget, even if we occasionally have to absorb some costs to make our clients experience with us a pleasant one.

Question 7. What is your companies warranty?

We warranty everything we do with a 1-year builder workmanship warranty. There have been times when a client of ours has called us with a minor issue on a remodel we performed after the 1 or 2 year mark and we went out and took care of the problem at no charge regardless of the date of the warranty.

Question 8. Do you use the same subcontractors on all your jobs?

We do. It is important to us to work with the same subs job in and job out. It makes the communication between the subs and ourselves go smoothly. This reflects on the overall remodel timeline and workmanship. This is also important if you were to have a subcontractor warranty issue on your remodel. You simply call me, Rob Brennan, owner and I will contact the sub and schedule the repair in a timely manner.

Question 9. Do you have any references?

Yes we do. We have some testimonials here on our web site as well as past clients you can call and even schedule a time to look at our work in person with them.

Question 10. Are you Licensed and Insured?

We are.  We carry the full insurance that both the El Paso County and Teller County Building Departments require. We carry a Home Builders License in El Paso and Teller Counties.

Question 11. Do you belong to the Better Business Bureau?

Yes we do. We have been a member since 1997 and have an impeccable record, with an A+ rating.

Question 12. Do you as the owner, oversee all your jobs?

I oversee everything from the initial estimate to the final walk-through inspection. You will not have to deal with some fancy salesman or be pawned off to a subcontracting crew you have never met before.

Question 13. Do we need a permit pulled and if so who is responsible for pulling the building permit?

This is an often asked question. If you ever have anything done on your property and it falls under the local building code, you need a building permit. You can call (719) 327-2881 to find out if the project you are considering needs a permit pulled. You should always have the contractor you choose pull all the building permits as well as any paperwork necessary to obtain the permit. We of course do all our own plans and site plan information required to obtain your permit.

Question 14. What happens in the event we decide to add or change something on our remodel after we have started the process?

Depending where we are with your remodel would determine the cost to make the change.  We would discuss the change and come up with a change order charge in writing prior to anything being done. If the charge and delay to the project is acceptable to you, you would sign for it and it would be executed. This is another time when the completion date could be affected.  This would be adjusted if necessary and reflected on the change order you sign.

We're proud of our reviews on Angie's list. Read more reviews here or leave your own.